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    • ABC of clinical communication

Statement of Responsibility:
    • edited by Nicola Cooper, John Frain
Place of Publication:
  • Chichester
Publication Date:
  • 2017
    • 9781119246985
Bibliographical Note:
    • Includes bibliographical references and index.
  • Clinical communication underpins safe patient care. The effective health professional sees illness through the patient's eyes and understands what matters most to him or her. Effectiveness means gathering hard clinical data about the physical changes affecting the patient, understanding why the patient is concerned, conveying this to other health care professionals and involving the patient at every stage of management decisions. The evidence for good clinical communication is well established, although there are challenges. While listening is the basis of sound diagnosis and clinical reasoning, its absence affects patient outcomes particularly when patients are not permitted to make their concerns known or when there are gaps in information flow or communication between the professionals caring for them.

  • 1. Why clinical communication matters; 2. The consultation; 3. Communication and personality type; 4. Shared decision-making; 5. Communication in clinical teams; 6. Communication in medical records; 7. Advanced communication for specific situations; 8. Communication and mental health; 9. Communication at the end of life; 10. Teaching clinical communication.
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